transitioning to a new set of quality standards in aged care

The Draft Aged Care Quality Standards have been released by the Department of Health. The development of the standards has been a collaboration between Government and the sector resulting is a single set of consumer-focused quality standards that can be applied across Commonwealth funded aged care programs.

This single set of standards will replace the current four sets of standards operating that operate across Residential Aged Care, Home Care Packages, Transition Care Programs and the National ATSI Flexible Care Program.

The standards are to be implemented from July 2018 and following a 12 month transition an assessment against these standards will commence in July 2019. Providers will need to adopt a whole of business approach to successfully implementing the new standards.

There are eight standards:
Standard 1: Consumer dignity and choice
Standard 2: Ongoing assessment and planning with consumers
Standard 3: Personal care and clinical care
Standard 4: Services and supports for daily living
Standard 5: Organisation’s service environment
Standard 6: Feedback and complaints
Standard 7: Human resources
Standard 8: Organisational governance

The existing individual program standards share common elements. Providers will need to carefully look at their current systems; identify opportunities for improvement; realign their current systems and process to meet the single set of quality standards; support their staff to understand the requirements of the new standards; develop a communication framework and a process for working with clients, families, carers and representatives to understand how the consumer focused standards focus on quality outcomes for the consumer.

The Ideal Consultancy (Ideal) is a specialist aged care advisory business. Established in 2009 Ideal are trusted advisors to some of Australia’s leading aged, community and retirement living organisations, enabling them to adapt and thrive in the changing aged care environment.
To ensure your business is ready for these changes contact us on 1300 179 675 or